Frequently Asked Questions FAQs

Is the Zenyum Experience free?

Yes, the Zenyum Experience Space is a completely free experience designed for customers who need to learn about oral health and orthodontics.

What are the service hours for Zenyum Experience Space?

Weekly services Tue-Sat, 12:00-19:00.

Where is the Zenyum Experience?

IT IS LOCATED AT 18/F, T.O.P., 700 NATHAN ROAD, MONGKOK.

How do I reserve my Zenyum Experience space?

Currently Zenyum Experience Space only accepts online advance booking, you can click on the link to book a date and time that suits you.

How long does it take to get a consultation for the Zenyum Experience Space?

The entire consultation takes about 15 to 20 minutes, including initial braces evaluation, oral analysis report, and 1-to-1 professional consultation.

How long will my smile journey take?

The duration of treatment varies from case to case, but ZenyumClear's smile transformation usually takes an average of 3 to 7 months. Due to the large correction range of ZenyumClear Plus and ZenyumClear Extra, the treatment time can take up to 15 months.

How long does it take to see teeth improvement?

Most corrections will start to see a difference 2 to 3 months after starting treatment.

Can Zenyum Clear Braces improve only my upper/lower teeth?

Zenyum clear aligners are designed to treat both upper and lower teeth as this results in better and more predictable results. If your teeth are crooked on only one jawbone, we will focus on the tooth movement on that jaw and only make minor moves to the teeth of the opposing jawbone.

I am under 18 years old, can I have the Zenyum Invisalign program?

To use Zenyum clear aligners, you must be 13 years of age or older and have completed oral and dental development (13-17 years old requires parental consent). If you are a teenager aged 13-17 and need to be assessed by a registered dentist in Hong Kong for a more detailed examination, it is recommended to conduct our initial assessment and then be contacted by a smile specialist. You are welcome to complete a free 5-minute online assessment and let us know the condition of your teeth.

What should I do if I am not satisfied with my smile after the treatment?

Zenyum is committed to helping you smile more, and we'll provide you with additional invisible aligners at no extra cost. Please note, however, that this will require a re-scan of your teeth, which will require a $1,500 examination fee to be paid directly to the clinic.

What is the difference between Zenyum Invisible Braces and other brands?

What sets us apart from other brands is that our treatments combine orthodontic expertise with remote monitoring technology to provide a safe and hassle-free experience. Many other braces brands only offer traditional and longer treatments, or DIY braces that are not safe enough.

Do I have to have my wisdom teeth removed before I start braces?

Most patients don't need to have smart teeth removed unless they're causing problems with your mouth or dental condition. To find out if you need a smart tooth extraction, take our free online assessment. After passing the assessment, you will visit a registered dentist in Hong Kong for an initial consultation, where our dental partner will examine your teeth and provide advice.